FAQ – Beadory
Welcome to Beadory’s FAQ page! Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to contact us at [email protected].
About Beadory
Q: What is Beadory?
A: Beadory is your one-stop shop for exquisite handmade beads, jewelry, and crafting materials. We also provide custom bead-making services and tutorials to help you create your unique designs.
Q: Where are you located?
A: Beadory operates online and ships worldwide. Our headquarters are based in Accra,Ghana.
Products & Custom Orders
Q: What types of products do you offer?
A: We offer handmade beads, beaded jewelry, crafting supplies, and DIY kits. Additionally, we take custom orders to craft pieces tailored to your preferences.
Q: Can I request a custom design?
A: Absolutely! Please visit our Custom Orders page to share your design ideas or send us an email at [email protected].
Q: Are your beads handmade?
A: Yes, most of our beads and jewelry are carefully handmade by skilled artisans.
Placing an Order
Q: How do I place an order?
A: Browse our collection, add items to your cart, and proceed to checkout. If you need assistance, reach out to our support team.
Q: Can I modify my order after it’s been placed?
A: Modifications are allowed within 24 hours of placing the order. Please contact us immediately at [[email protected]/+23354266941].
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, mobile money, and online payment gateways like PayPal.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping costs and delivery times vary based on your location.
Q: How long does shipping take?
A: Domestic shipping takes 3-7 business days, while international shipping may take 7-21 business days. Tracking details will be provided after dispatch.
Q: What if my order arrives damaged?
A: If your order is damaged, please contact us within 48 hours of receiving it. Include photos of the damaged item(s), and we’ll arrange a replacement or refund.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused and undamaged items. Custom orders are non-refundable.
Q: How do I request a refund?
A: To request a refund, email us at [insert refund email] with your order number and reason for the return.
Learning & Support
Q: Do you offer bead-making tutorials?
A: Yes! We offer online tutorials and workshops for beginners and advanced learners. Visit our Tutorials page for more details.
Q: How can I contact customer support?
A: You can reach us via email or phone at [[email protected]/+23354266941] or through our Contact Us page.